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Returns policy

If for any reason you are not entirely happy with your order – whether you have changed your mind or we have made a mistake – then please contact our customer service team.

Under the Distance Selling Regulations, if you buy online or by phone, your consumer rights entitle you to a full refund if you request one in writing within 14 working days of receiving your items. This includes any delivery charge but does not include the cost of returning the item.

Unless your item is faulty, please try to let us know within 30 days and we will be happy to offer you a full refund, replacement or exchange. Unfortunately, after 14 working days we cannot refund any delivery charges or cover the cost of returning the item.

Exempt items

Unfortunately we cannot offer a refund on the following items unless they are faulty or we have made a mistake:

Custom prints – as these are made to order
Pierced earrings – for health & safety reasons

How to cancel your order

To cancel your order please contact our customer service team by email at shop.online@tate.org.uk or by phone on +44 (0)20 7887 8888 (Monday – Friday, 9.00–17.30).

How to return an item

Please contact our customer service team to let them know if you need to return an item. You will find a slip on the bottom of the delivery note in your parcel. Please include it in the package when you send items back to us so we can process your return quickly.

Please return items to us unused and in pristine condition so they can be re-sold.

If you need a refund, we will issue this using the same payment details that were used to purchase the items. We aim to process all returns within 1-2 weeks but the refund could take up to an additional 10 working days to show in your account so please bear with us.