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Customer service team

Tate Online Shop is committed to offering the highest level of customer service. Should you experience any problems please use the contact details below to ensure that we can address any issues you may have, as quickly as possible.


If you have placed an order with Tate Online Shop and wish to contact one of our Customer Service representatives, please email us at shop.online@tate.org.uk and one of our team will be able to help you.

Alternatively you can call us on+44 (0)20 7887 8869 or write to us at
Customer Service Team
Tate Enterprises
The Lodge

In all instances please have your order number to hand. Your order number is located on the confirmation email that will have been sent to you following the confirmation of your order.

Please note our Customer Services team operates between 9am and 5.30pm, Monday – Friday (excluding bank holidays).
Please note that our Customer Services team will not be available 25 and 26 December, or 1 January.


If you have experienced a problem in our stores then in the first instance please contact our General Managers either by telephone or by email, details can be found by following the links below.

Our In-Store opening hours can also be found here:

Customer Service: +44 (0)20 7887 8869
We accept Maestro, Visa, Mastercard, Delta and Solo
Every purchase supports Tate