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Terms and Conditions

Tate Online Shop is a department of Tate Enterprises Limited and is a trading company of Tate. All our profits go to support the work of the Gallery.

Tate Enterprises Limited is a company registered in England and Wales under number 3173975 whose registered office is at Millbank, London SW1P 4RG. VAT Reg. No: 674 9453 88. The following terms and conditions listed below will apply between you and Tate Online Shop for the sale and purchase of the items contained in your basket. The terms do not affect your statutory rights.

Availability of goods and prices

Goods will be sent to the address given by you in your order and stated in the Order Confirmation. Please note that occasionally goods ordered may, be sent to you in instalments. We will make every effort to advise you (by email) if this is the case.

We make every attempt to ensure that all prices on our website are accurate, however discrepancies may occur. If we discover an error in the price of goods already ordered we will inform you as soon as possible and ask that you reconfirm your order at the correct price, whilst also giving you the option to cancel it. If we are unsuccessful in contacting you we will consider the order cancelled. If we cancel your order, you will receive a full refund.

International Shipping

If your delivery address is not within the United Kingdom, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. Any such additional charges for customs clearance must be borne by you. You should note that customs policies vary widely from country to country; Tate Online advises each customer to contact their local customs office for further information.

You should be aware that cross-border shipments are subject to opening and inspection by customs authorities.

Validity

By ordering a product you accept these terms and conditions. The terms and conditions are subject to change at any time, and it is your responsibility to check these terms and conditions regularly before ordering products in case there are any changes.

Your Undertakings and Warranties

You warrant that the information given on your order form is complete and accurate.

Acknowledgement of Order

When you have completed your order you will be sent an e-mail confirmation. It will state what the products are on order, the total cost including VAT (where appropriate) and Post & Package charges, together with delivery and invoice details. If for any reason your order cannot be processed, a member of the customer services team will contact you to explain the nature of the difficulty.

Our Contract

No contract for the sale of any product will subsist between you and Tate Online until the product(s) ordered have been despatched. We will send a confirmation email when the goods have left our warehouse. This confirmation e-mail amounts to an acceptance by Tate Online Shop of your offer to buy goods.

Where an order is to be fulfilled in instalments, those products yet to be despatched will not form part of our contract with you. You must check that the details on this confirmatory e-mail are correct as soon as possible and you should print out and keep a copy of it.

Data Protection

Tate Online Shop will never make your personal details available to other companies for marketing purposes. We will keep a record of your address details with the intention of sending your order. See Tate Online Website Privacy Policy for more information.

Information you enter into our registration forms may be collected and stored briefly by us so that we may contact you in relation to the nature of your attempted transaction, even if you do not confirm the transaction. This may be used to send operational emails to enquire as to why the purchase was not completed. We will not use this data for any other purpose, we will not store it for longer than necessary and we certainly will not share it with any other company. Our aim is simply to provide you with the highest level of service that we can.

Payment

All credit and charge card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, your order will not be accepted and Tate Online Shop will not be liable for any delay or non-delivery.

Returns

Your statutory rights as a consumer are not affected if, for any reason, you wish to return a product bought from Tate Online Shop.

Damaged goods or incorrect deliveries

Our warranty contained in 'Goods & Services' above is subject to the following conditions: (i) the goods must be stored in appropriate conditions; if you do not store them in appropriate conditions we cannot be held responsible for faults or problems that arise as a result; (ii) any claim by you in respect of any shortages and/or defects in the goods must be notified to us by you within seven days of the delivery date, stating the nature of the shortage/defect and quoting the invoice no.; failure to so notify us will deem you to have accepted the goods. In some cases Tate Online Shop may require you to return the defective goods to Tate Online Shop at its cost. Where you make a valid claim in respect of any shortages or defects and we are liable for the claim, we can at our option make up the shortages or replace the goods free of charge, or refund the price of the goods in question to you. In addition for defective goods we will refund you reasonable costs incurred for postage of the goods, but we shall have no further liability to you. If you do not notify Tate Online Shop accordingly, Tate Online Shop shall have no liability for any defects and you shall be bound to pay for the goods

Force Majeure

Tate Online Shop shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.

Limitation of Liability

Although we take every care to ensure accuracy, we make no warranties as to the accuracy of the information we place on our web pages. The extent of our liability for any breach of these terms and conditions shall be limited to the value of the goods ordered by you in the relevant transaction, however nothing in these terms and conditions shall exclude or limit Tate Online Shops liability for death or personal injury as a result of Tate Online Shops negligence.

Invalidity of Terms and Conditions

If for any reason part of these terms and conditions is unenforceable; the validity of the remaining terms and conditions shall not be affected.

Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with English Law and agree to submit to the exclusive jurisdiction of the English courts.

Promotion Code Terms & Conditions

Promotional codes entitle you, at the time of ordering, to a saving on a new order placed with Tate Online Shop. Details of any minimum or percentage discount, including VAT and saving entitlement can be found in your voucher email.

Promotion codes are only valid for orders placed online.

Promotion codes entitle you, at the time of ordering, to a saving on a new order placed with Tate Online Shop.

Tate Online Shop reserves the right to decline to accept orders where, in its opinion, a promotion code is invalid for the order being placed.

Promotion codes are only valid for a limited period of time. The expiry date will be publicised with the relevant promotion code.

Only one promotion code can be used per order.

Promotion codes are not valid in conjunction with any other promotion. Offer is not valid on sale items or other discounted items.

In the event of product returns, refunds will be given for cash used in the original purchase once the discount is applied, less any shipping costs charged on the original order.

In the event of part of the order being returned, the value of the discount applied on that order will be spread between the goods proportionately. The sum in cash exceeding this value, less any shipping costs charged on the original order, will be returned to the customer. The promotional discount will not be applied to replacement items, if the offer is still valid at the time of making a return - you should place a new order using the original promotional code.

In the event of any returns meaning that the order no longer qualifies for the promotion advertised, Tate Online Shop reserves the right to deduct the value of the offer from the refund.

Where a 3-for-2 or 4-for-3 offer is advertised the cheapest item is free.

Tate Online Shop reserves the right to change these Terms and Conditions at any time

Tate Online Shop reserves the right to terminate the validity of any promotional code at any time.

Tate Gift Certificate Terms and Conditions

We currently do not accept Tate Vouchers through the online shop, but this is something we will being adding in the future. Please sign up to our Online Shop bulletin to be notified when the Tate Vouchers are available.

Vouchers may be redeemed for goods at any Tate site or over the phone.

Tate vouchers may be exchanged for any product within the gallery shops or catering facilities, or for tickets and membership.

Vouchers may, on payment of the difference, be exchanged on a purchase of a higher value.

Gift vouchers may not be exchanged for cash.

Change will not be given.

If the security code has already been used the voucher will be void. If your gift vouchers become accidentally damaged, please contact Gift Vouchers Customer Services on +(44)20 7401 5155.

Online Shop Gift Certificates

Online Shop Gift Certificates are the perfect way to give a great present without the worry of getting your gift wrong. To add a gift certificate to your basket, please click on the gift certificates page. Gift certificates are not redeemable for cash, non-transferable, valid for one year from the date of issue and are only redeemable on the Tate Online Shop.

Care Guidelines

Care guidelines are clearly stated on each product page and should be followed to ensure the maximum lifecycle for that item. If you are unsure please contact customer services email shop.online@tate.org.uk or call: +(44)20 7887 8869 (Monday Friday, 9.0017.30).

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