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GENERAL

Do I need to register to shop with you?

Not at all. If you’d rather not register you can use our guest checkout option. You’ll be given a chance to register at the end.

You can also sign in with Facebook or Google Plus which can speed things up.

If you are a member you will need to sign in or register in order to receive your membership discount on shop products.

What payment methods do you accept?

We accept the following payment methods: Mastercard, Visa, American Express, PayPal, Apple Pay and Tate online gift certificates. In addition memberships can be paid for via annual Direct Debit.

Unfortunately at the moment we can’t accept gift certificates online if they were bought in a Tate gallery. This is due to some technical constraints which we are working to overcome.

How do online gift certificates work?

Online gift certificates can be used for any purchase on Tate Online Shop. You can check your gift certificate balance before you start shopping. At the moment we can’t accept online gift certificates in the galleries unfortunately, or vice versa, due to technical constraints.

Add items to your basket as usual, and when you’re ready to pay there is a box for you to enter the 16 digit code. Any leftover credit will remain on the gift certificate for one year from the date it was purchased.

How do I contact you?

Visit our contact us page.

I have an account but I don’t know my password

You can go to the sign in page and click ‘I don’t know my password’ to get a password reset link.

TICKETS

Read our full booking and ticketing FAQs.

How do e-tickets work?

When you book online you will receive a booking confirmation email, followed by a separate e-ticket email which contains a PDF of your e-tickets. The second email may arrive a few minutes later.

You’ll need to show the PDF e-ticket at the exhibition/event entrance on a phone or tablet, or a printed version, to be scanned. You can also add your e-ticket to the wallet on your Apple or Android device.

If you have bought Tate Collective tickets you’ll also need to show an ID at the exhibition/event entrance to prove your age.

I’ve booked tickets online and I haven’t received an email confirmation or e-tickets

Your booking may not have fully completed if you haven’t had a confirmation email for your order. Please always check your junk folder for email confirmations.

Please contact us if you don’t find them in your junk mail and we can confirm if the booking went through.

I’ve just received my email confirmation and the tickets are not for the correct date, time, or exhibition

Please contact us as soon as possible with your booking reference number (found on the email confirmation).

Can you re-send my e-tickets?

You can enter your email address on the retrieve tickets page. We will re-send them to you immediately.

I’ve just received my email confirmation and I’ve bought too many tickets

Please contact us as soon as possible with your booking reference number (found on the email confirmation) and the payment card you used. Please do not leave this until you visit us, because we may not be able rectify the issue at that point.

Can I exchange or have a refund for my tickets if I can no longer attend?

Tickets are non-refundable and non-exchangeable.

However at our discretion we can exchange some exhibition tickets, providing we have availability and you are able to return the unwanted tickets to us before the date and time slot that they are valid for. We charge a £1 exchange fee per ticket. We are not able to exchange tickets which are valid for past dates or time slots.

MEMBERSHIP

Read our full membership FAQs.

When will my membership pack arrive?

You should receive your membership pack, which includes your membership card, within two weeks of the start of your membership.

To start enjoying your benefits straight away, either show your digital card to access exhibitions and Members Rooms (this is sent to you by email on the day your membership starts) or visit the membership desk in any gallery and they can print your card for you.

How do I sign in?

You can sign in using the email address you signed up for your membership with. This is the address where you receive our email updates about upcoming exhibitions.

If you haven’t shopped with us before, go to the Sign in page and enter your email address under ‘Already have an account?’. Click ‘I don’t know my password’ to reset your password and our system should recognise your email and start to apply the discount.

If you need your discount sooner, please contact the team for help.

I've signed in but I'm not getting my discount on shop products

Your 10% discount will apply automatically when you sign in with the email address your membership is registered against.

If you aren’t seeing the discount, you may have an account set up with a different email address. Please contact us and we can look into it for you.

Be aware that your discount will only work on items that aren’t already discounted. Double check if there is a sale price or if the item is already part of a promotion. We always give you the better discount when you are signed in as a Member, for example if a print has 20% off, you will receive this discount rather than the standard 10%.

Can I renew my membership online?

To renew online, sign in to your Members account and click on the ‘Renew’ button in My Account. If your membership has expired within the last three months you can still renew online.

If you pay by Direct Debit, your membership will renew automatically unless you let us or your bank know you’d like to cancel your Direct Debit. We will always remind you at least a month in advance of payment being taken.

If you would like to renew a gift membership, please give us a call on +44(0)20 7887 8888. We are not currently able to process gift membership renewals online.

SHOP PRODUCTS

When will my order arrive?

We aim to deliver shop products, excluding custom prints, within:

UK – 3-5 working days
Europe – 5-7 working days
Rest of world – 7-10 working days

Custom prints are made to order so they take a little longer. We aim to deliver custom prints within 10 working days. For countries outside of Europe, delivery may take up to 20 days.

We’ll dispatch your order as soon as it is ready, separately from any other items.

Some of my items have arrived but not all of them. Is everything ok?

Probably! We always ship custom prints separately as these are made to order by one of our partners.

If you have an account with us you can sign in and see the shipping status of your order under MY ORDERS.

Can I return items if I change my mind?

Visit our refunds and returns page for full details.

As custom prints are made to order, unfortunately we can only accept returns if the item is faulty or if we have made a mistake.

Do you cover returns postage?

At the moment we don’t cover the cost of returning an item unless it is faulty or we have made a mistake.

Can I collect in one of the gallery shops?

Sorry, this facility isn’t currently available through Tate Online Shop. If you sign up to our email updates, we’ll keep you informed of any changes.

Do you stock everything in the gallery shops?

We stock a wide range of the items available in the gallery shops, but not everything. Each gallery shop has different ranges which are constantly changing as the artwork they display changes.

If you have seen something in a gallery shop that you like it’s worth doing a quick search for it online. If you can’t find it, try calling the shop directly. The numbers are below.

How do I get in touch with specific gallery shops?

Tate Modern
Tel: +44 (0)207 401 5129
Email: shop.modern@tate.org.uk
Find visitor information on Tate Modern.

Tate Britain
Tel: +44 (0)20 7887 8876
Find visitor information on Tate Britain.

Tate Liverpool
Tel: +44 (0)151 702 7575
Find visitor information on Tate Liverpool.

Tate St Ives
Tel: +44 (0)1736 791 110
Find visitor information on Tate St Ives.