Our four galleries are temporarily closed in line with the latest government guidelines until 2nd December.
While our gallery shops are closed, you can continue to shop with us online.
For more information on shopping with us in-store and online, please see our frequently asked questions below:
Do I need to register to shop with you?
Not at all. If you’d rather not register you can use our guest checkout option. You’ll be given a chance to register at the end.
You can also sign in with Facebook or Google Plus which can speed things up.
If you’re a member, corporate member, supporter or part of Tate Collective, you will need to sign in or register in order to receive your membership discount on shop products.
What payment methods do you accept?
We accept the following payment methods: Mastercard, Visa, American Express, PayPal, Apple Pay and Tate online gift certificates. In addition memberships can be paid for via annual Direct Debit.
Unfortunately at the moment we can’t accept gift certificates online if they were bought in a Tate gallery.
How do online gift certificates work?
Online gift certificates can be used for any purchase on Tate Online Shop. You can check your gift certificate balance before you start shopping. At the moment we can’t accept online gift certificates in the galleries.
Add items to your basket as usual, and when you’re ready to pay there’s a box for you to enter the 16 digit code. Any leftover credit will remain on the gift certificate for one year from the date it was purchased.
How do I contact you?
You can find everything you need on our contact us page.
I have an account but I don’t know my password
Don’t worry, you can go to the sign in page and click ‘I don’t know my password’ to get a password reset link.
When will my order arrive?
Our online shop team is working hard to ensure that every order is fulfilled and shipped in a safe and secure way, however, due to social distancing measures and our updated operating procedures some orders may be subject to last minute delays. We will always endeavour to inform customers of any delay, as soon as possible.
We aim to deliver shop products, excluding custom prints and wine, within:
UK – 1-2 weeks
Europe – 2-4 weeks
Rest of world – 2-4 weeks
Custom prints are made to order so they take a little longer. We aim to deliver custom prints within 2-4 weeks. We’ll dispatch your order as soon as it is ready, separately from any other items.
Our collection of fine wines is also dispatched separately from any other items. We aim to deliver these within 2-4 weeks. These are available for UK delivery only.
What are the last order dates for Christmas?
You can find our last order dates on our Delivery information page here.
Some of my items have arrived but not all of them. Is everything ok?
We’re sorry some of your items haven’t arrived yet. We always ship custom prints separately as these are made to order by one of our partners. However, if there are other missing items, please contact us .
If you have an account with us you can sign in and see the shipping status of your order under MY ORDERS.
Can I return items and will your returns policy change?
Yes, you can and we’ve extended our returns policy for all purchases made in November and December 2020. If you’re not completely satisfied, you’ll have until 31st January 2021 to return the items for a full refund.
There are a couple of exemptions to this – we regret that we cannot accept returns on jewellery or face coverings for hygiene reasons, and as our custom prints are all made-to-order, we’re not able to offer returns unless they arrive damaged or faulty.
Do you cover return postage?
We don’t usually cover the cost of returning an item unless it is faulty or we have made a mistake.