Our four galleries and our shops are now open, and we’re excited to welcome you back.

For more information on your visit to Tate, please click here.

For details on how to contact us by phone, e-mail or post, please click here.

In line with the latest government guidelines, to ensure the safety and wellbeing of our visitors, staff, suppliers and their families, we’ve made some changes to how you can shop with us.

Online, we’re providing contactless delivery and extending our returns policy. Some of our delivery timeframes have also changed.

In our galleries and shops, we’re observing social distancing measures and recommend that you wear a face covering. Rigorous cleaning routines are in place and staff have had training to support our new operating procedures. We will only accept card and contactless payment methods.

We have also been awarded ’we’re good to go’ status for our safety measures.

For more information on shopping with us in-store and online, please see our frequently asked questions below:

SHOPPING AT OUR GALLERIES

Will Tate Shops in galleries be open again as usual?

Yes, from Monday 27th July 2020 each gallery will have shops open, although not every space in Tate Modern will re-open exactly as before. You can find out more about our individual shops and retail spaces here. Our shops will be open from 10am to 6pm daily.

Do I need to book to visit the shops?

Everyone needs to book a timed ticket to gain entry into our galleries. Once you’re inside the gallery, you don’t need a specific time or appointment to visit our shops.

If you only want to visit the shop, you’ll still need to book a timed ticket to gain entry to the site.

We’ll be regulating entry into our shop spaces to ensure that we stay within a safe capacity, so at more popular times there might be a short wait.

Do I need to wear a face mask in the gallery shops?

Yes. As of 24th July 2020 government advice states that you must wear a face covering in retail spaces, and this includes all Tate Shops within our galleries.

Will the shops accept cash payments?

No, for the safety of our staff and visitors, we won’t be accepting cash in our shops at the moment. To reduce touch points we’ll be operating cashless payments, and we’re pleased to accept all major credit and debit card providers.

We regret that we can’t currently take Alipay payments, but we hope to soon.

Can I collect my online order in the galleries on my visit?

Currently, paperback and hardback Andy Warhol exhibition books are available to order online and collect from Tate Modern during your visit to the gallery. For these orders, we’ll e-mail you ahead of your timed visit with a guide to where you can safely and easily collect your purchase.

All other online shop purchases are currently available for home delivery only.

SHOPPING ONLINE

Do I need to register to shop with you?

Not at all. If you’d rather not register you can use our guest checkout option. You’ll be given a chance to register at the end.

You can also sign in with Facebook or Google Plus which can speed things up.

If you’re a member, corporate member, supporter or part of Tate Collective, you will need to sign in or register in order to receive your membership discount on shop products.

What payment methods do you accept?

We accept the following payment methods: Mastercard, Visa, American Express, PayPal, Apple Pay and Tate online gift certificates. In addition memberships can be paid for via annual Direct Debit.

Unfortunately at the moment we can’t accept gift certificates online if they were bought in a Tate gallery.

How do online gift certificates work?

Online gift certificates can be used for any purchase on Tate Online Shop. You can check your gift certificate balance before you start shopping. At the moment we can’t accept online gift certificates in the galleries.

Add items to your basket as usual, and when you’re ready to pay there’s a box for you to enter the 16 digit code. Any leftover credit will remain on the gift certificate for one year from the date it was purchased.

How do I contact you?

You can find everything you need on our contact us page.

I have an account but I don’t know my password

Don’t worry, you can go to the sign in page and click ‘I don’t know my password’ to get a password reset link.

When will my order arrive?

Our online shop team is working hard to ensure that every order is fulfilled and shipped in a safe and secure way, however, due to social distancing measures and our updated operating procedures some orders may be subject to last minute delays. We will always endeavour to inform customers of any delay, as soon as possible.

We aim to deliver shop products, excluding custom prints and wine, within:

UK – 1-2 weeks

Europe – 2-4 weeks

Rest of world – 2-4 weeks

Custom prints are made to order so they take a little longer. We aim to deliver custom prints within 2-4 weeks. We’ll dispatch your order as soon as it is ready, separately from any other items.

Our collection of fine wines is also dispatched separately from any other items. We aim to deliver these within 2-4 weeks. These are available for UK delivery only.

Some of my items have arrived but not all of them. Is everything ok?

We’re sorry some of your items haven’t arrived yet. We always ship custom prints separately as these are made to order by one of our partners. However, if there are other missing items, please contact us .

If you have an account with us you can sign in and see the shipping status of your order under MY ORDERS.

Can I return items and will your returns policy change?

Yes, you can and we’ve extended our returns policy to 45 days to give you more time to arrange your return. Within this timeframe, if you’re not completely satisfied, we’ll take back your order and give you a refund.

There are a couple of exemptions to this – we regret that we cannot accept returns on jewellery or face coverings for hygiene reasons, and as our custom prints are all made-to-order, we’re not able to offer returns unless they arrive damaged or faulty.

Do you cover return postage?

We don’t usually cover the cost of returning an item unless it is faulty or we have made a mistake.

TICKETS

Read our full booking and ticketing FAQs.

I’m a Member or Tate Collective, do I still need to book?

Yes. To ensure we can manage the gallery capacities for the safety and comfort of everyone, we now require all visitors, including our Members, Tate Collectives, supporters and pass holders, to book a timed slot.

Once you’re signed in, you can also book your free entry to paid exhibitions. You can login or register your account here – this also gives you access to your Membership discount for the online shop.

When you visit, please also remember to bring your membership card, alongside your e-ticket.

How do e-tickets work?

When you book online you will receive a booking confirmation email, followed by a separate e-ticket email which contains a PDF of your e-tickets. The second email may arrive a few minutes later.

You’ll need to show the PDF e-ticket at the exhibition/event entrance on a phone or tablet, or a printed version, to be scanned. You can also add your e-ticket to the wallet on your Apple or Android device.

If you have bought Tate Collective tickets you’ll also need to show an ID at the exhibition/event entrance to prove your age.

I’ve booked tickets online and I haven’t received an email confirmation or e-tickets

Your booking may not have fully completed if you haven’t had a confirmation email for your order. Please always check your junk folder for email confirmations, just in case

Please contact us if you don’t find them in your junk mail and we can confirm if the booking went through.

I’ve just received my email confirmation and the tickets are not for the correct date, time, or exhibition

Please contact us as soon as possible with your booking reference number (you can find this on your email confirmation).

Can you re-send my e-tickets?

You can enter your email address on the retrieve tickets page. We will re-send them to you immediately.

I’ve just received my email confirmation and I’ve bought too many tickets

Please contact us as soon as possible with your booking reference number (found on the email confirmation) and the payment card you used. Please do not leave this until you visit us, because we may not be able rectify the issue at that point.

Can I exchange or have a refund for my tickets if I can no longer attend?

Tickets are non-refundable and non-exchangeable.

However, at our discretion we can exchange some exhibition tickets, providing we have availability and you are able to return the unwanted tickets to us before the date and time slot that they are valid for. We charge a £1 exchange fee per ticket. We’re not able to exchange tickets which are valid for past dates or time slots.

MEMBERSHIP

Read our full membership FAQs.

When will my membership pack arrive?

You should receive your membership pack, which includes your membership card, within two weeks of the start of your membership.

To start enjoying your benefits straight away, book a timed ticket online and show your digital card to gain access to the galleries and Members Rooms (this is sent to you by email on the day your membership starts), or visit the membership desk in any gallery and they can print your card for you.

You’ll also be able to use your shop discount by showing your digital membership card in-store, or signing in to your account when shopping online.

If you need your discount sooner, please contact the team for help.

How do I sign in to the online shop?

You can sign in using the email address you signed up for your membership with. This is the address where you receive our email updates about upcoming exhibitions.

If you haven’t shopped with us before, go to the Sign in page and enter your email address under ‘Already have an account?’. Click ‘I don’t know my password’ to reset your password and our system should recognise your email and start to apply the discount.

I've signed in but I'm not getting my discount on shop products

Your 10% discount will apply automatically when you sign in with the email address your membership is registered against.

If you aren’t seeing the discount, you may have an account set up with a different email address. Please contact us and we can look into it for you.

Be aware that your discount will only work on items that aren’t already discounted. Double check if there is a sale price or if the item is already part of a promotion. We always give you the better discount when you are signed in as a Member, so for example if a print has 20% off, you’ll receive this discount rather than the standard 10%.

Can I renew my membership online?

To renew online, sign in to your Membership account and click on the ‘Renew’ button in My Account. If your membership has expired within the last three months you can still renew online.

If you pay by Direct Debit, your membership will renew automatically unless you let us or your bank know you’d like to cancel your Direct Debit. We will always remind you at least a month in advance of payment being taken.

If you would like to renew a gift membership, please give us a call on +44(0)20 7887 8888. We’re not currently able to process gift membership renewals online.