The safety of our staff, visitors and community is our top priority and so in line with advice from Public Health England the galleries are closed until further notice, however we’re pleased to announce that the Tate online shop is open as usual.
For you, our customers:
We are working hard to resume normal service while maintaining the welfare of our team, couriers and our customers. As part of this, we are providing contactless delivery, so you can stay safe at home. While the current lock-down measures mean some of our orders may take slightly longer than usual to reach you, rest assured we are doing our best to deliver as quickly and as safely as possible. We are also extending our returns policy to 45 days during this time to relieve as much of the pressure as we possibly can.
For our staff, couriers and their families:
We are following all the government health and safety executive guidelines to support our staff, working hard to fulfill your orders. Our working hours have been adjusted to allow staff to avoid rush hour commutes and give more time to rest. Following all the health advice made available, we are observing social distancing measures continuing to clean our sites frequently and thoroughly. We are offering as much support to all our colleagues at Tate and partners, and doing everything we can to accommodate those with children and care-giving responsibilities.
During the gallery closure, please e-mail us on firstname.lastname@example.org We will do everything we can to accommodate your request, however processing these may take longer than usual as we are currently running a reduced team.
Thank you for your patience and understanding during this time. We are grateful for your ongoing support of Tate.
Do I need to register to shop with you?
Not at all. If you’d rather not register you can use our guest checkout option. You’ll be given a chance to register at the end.
You can also sign in with Facebook or Google Plus which can speed things up.
If you are a member you will need to sign in or register in order to receive your membership discount on shop products.
What payment methods do you accept?
We accept the following payment methods: Mastercard, Visa, American Express, PayPal, Apple Pay and Tate online gift certificates. In addition memberships can be paid for via annual Direct Debit.
Unfortunately at the moment we can’t accept gift certificates online if they were bought in a Tate gallery. This is due to some technical constraints which we are working to overcome.
How do online gift certificates work?
Online gift certificates can be used for any purchase on Tate Online Shop. You can check your gift certificate balance before you start shopping. At the moment we can’t accept online gift certificates in the galleries unfortunately, or vice versa, due to technical constraints.
Add items to your basket as usual, and when you’re ready to pay there is a box for you to enter the 16 digit code. Any leftover credit will remain on the gift certificate for one year from the date it was purchased.
How do I contact you?
Visit our contact us page.
I have an account but I don’t know my password
You can go to the sign in page and click ‘I don’t know my password’ to get a password reset link.