When will my order arrive?
We aim to deliver shop products, excluding custom prints, within:
UK – 3-5 working days
Europe – 5-7 working days
Rest of world – 7-10 working days
Custom prints are made to order so they take a little longer. We aim to deliver custom prints within 10 working days. For countries outside of Europe, delivery may take up to 20 days.
We’ll dispatch your order as soon as it is ready, separately from any other items.
Some of my items have arrived but not all of them. Is everything ok?
Probably! We always ship custom prints separately as these are made to order by one of our partners.
If you have an account with us you can sign in and see the shipping status of your order under MY ORDERS.
Can I return items if I change my mind?
Visit our refunds and returns page for full details.
As custom prints are made to order, unfortunately we can only accept returns if the item is faulty or if we have made a mistake.
Do you cover returns postage?
At the moment we don’t cover the cost of returning an item unless it is faulty or we have made a mistake.
Can I collect in one of the gallery shops?
Sorry, this facility isn’t currently available through Tate Online Shop. If you sign up to our email updates, we’ll keep you informed of any changes.
Do you stock everything in the gallery shops?
We stock a wide range of the items available in the gallery shops, but not everything. Each gallery shop has different ranges which are constantly changing as the artwork they display changes.
If you have seen something in a gallery shop that you like it’s worth doing a quick search for it online. If you can’t find it, try calling the shop directly. The numbers are below.
How do I get in touch with specific gallery shops?
Tel: +44 (0)207 401 5129
Find visitor information on Tate Modern.
Tel: +44 (0)20 7887 8876
Find visitor information on Tate Britain.
Tel: +44 (0)151 702 7575
Find visitor information on Tate Liverpool.
Tate St Ives
Tel: +44 (0)1736 791 110
Find visitor information on Tate St Ives.