Following the government’s announcement of national lockdown restrictions, our galleries, and shops are temporarily closed.

For more information on visiting Tate, please click here.

Our distribution centre is now open, so while our gallery shops are closed, you can shop with us online.

For details on how to contact us, please click here.

In line with the latest government guidelines, to ensure the safety and wellbeing of our visitors, staff, suppliers and their families, we’ve made some changes to how you can shop with us.

For online orders, we’re providing contactless delivery and have extended our returns policy.

When we reopen, you’ll need to wear a face covering in our galleries and shops, and we’re observing social distancing measures. Rigorous cleaning routines are in place and all staff have had training to support our new operating procedures. We will only accept card and contactless payment methods.

We have also been awarded ’we’re good to go’ status for our safety measures.

For more information on shopping with us in-store and online, please see our frequently asked questions below:

SHOPPING ONLINE

Can I still make online orders during lockdown?

Yes – we’ve reviewed our Covid-safety practices and have now re-opened our distribution centre, so you can shop with us online. We’re continuing to follow all the latest available health advice, observing enhanced social distancing measures and cleaning our sites frequently and thoroughly.

These enhanced measures may mean that unavoidable delivery delays occur, especially as our couriers are also under increased pressure. We’re grateful for your patience at this time, and we’ll always email you to let you know of any delays as soon as we’re aware of them.

You can find our more on our Delivery Information page.

Are there any changes to online shop orders and delivery following Brexit?

Yes – we’ve had to temporarily suspend sales and deliveries to customers in European Union countries, including Ireland.

As soon as we’re able, we’ll get everything back up and running again.

Orders for delivery to Northern Ireland will still be fulfilled as usual, until 31 March 2021 when we will be given further guidance. We’ll keep you updated on any changes when we know more.

You can find a list of which countries are EU members here.

If you’re an EU resident and have made an order for a custom print between 1 and 8 January 2021, rest assured that it will still be on its way to you, though your order may be subject to import duty, customs charges and local taxes which are levied once a shipment reaches your country. Please note that as customs policies vary widely from country to country, we’d advise you to contact your local customs office for information, and email us at shop@tate.org.uk if we can be of further assistance.

You can find more information about these changes on our Delivery Information and Refunds & Returns pages.

Should I expect delivery delays?

Our distribution centre colleagues are determined to get your orders to you as quickly as possible, and are doing everything they can to work within our predicted delivery times. Currently, we don’t anticipate delays.

However, as we are a very small team working under restrictions beyond our control, there is always the potential for unavoidable delays and late deliveries. We’re really grateful for your patience and understanding at this time.

Our courier partners are also reporting increased volumes of work, but will keep us informed of any impact on deliveries, so that we can contact you and let you know as possible.

Is international shipping impacted because of the coronavirus pandemic?

We’re still offering international shipping, and aim to deliver your order within 2-4 weeks. We are aware that ports, borders and couriers currently face additional challenges, and so it’s possible that some deliveries may be slowed by this.

If we’re made aware of any delay to your delivery, we’ll get in touch straightaway to let you know.

Do I need to register to shop with you?

Not at all. If you’d rather not register you can use our guest checkout option. You’ll be given a chance to register at the end.

You can also sign in with Facebook or Google Plus which can speed things up.

If you’re a member, corporate member, supporter or part of Tate Collective, you will need to sign in or register in order to receive your membership discount on shop products.

What payment methods do you accept?

We accept the following payment methods: Mastercard, Visa, American Express, PayPal, Apple Pay and Tate online gift certificates. In addition memberships can be paid for via annual Direct Debit.

Unfortunately at the moment we can’t accept gift certificates online if they were bought in a Tate gallery.

How do online gift certificates work?

Online gift certificates can be used for any purchase on Tate Online Shop. You can check your gift certificate balance before you start shopping. At the moment we can’t accept online gift certificates in the galleries.

Add items to your basket as usual, and when you’re ready to pay there’s a box for you to enter the 16 digit code. Any leftover credit will remain on the gift certificate for one year from the date it was purchased.

How do I contact you?

You can find everything you need on our contact us page.

I have an account but I don’t know my password

Don’t worry, you can go to the sign in page and click ‘I don’t know my password’ to get a password reset link.

When will my order arrive?

Our online shop team is working hard to ensure that every order is fulfilled and shipped in a safe and secure way. However, due to social distancing measures, our updated operating procedures and the additional pressures our courier partners are currently facing, some orders may be subject to last minute delays. We will always endeavour to inform customers of any delay, as soon as possible.

We aim to deliver shop products, excluding custom prints and wine, within:

UK – 1-2 weeks

Europe – 2-4 weeks

Rest of world – 2-4 weeks

Custom prints are made to order so they take a little longer. We aim to deliver custom prints within 2-4 weeks. We’ll dispatch your order as soon as it is ready, separately from any other items.

Our collection of fine wines is also dispatched separately from any other items. We aim to deliver these within 2-4 weeks. These are available for UK delivery only.

I have had to relocate. Can I change my shipping address?

If you need to change your delivery details, please get in touch with us by emailing shop@tate.org.uk with your order number and details as soon as you can. If your order isn’t already out for delivery, we’ll get the address changed to make sure your order still finds its way to you as planned.

Some of my items have arrived but not all of them. Is everything ok?

We’re sorry some of your items haven’t arrived yet. We always ship custom prints separately as these are made to order by one of our partners. However, if there are other missing items, please contact us .

If you have an account with us you can sign in and see the shipping status of your order under MY ORDERS.

Can I return items and will your returns policy change?

Yes, you can and we’ve extended our returns policy for all purchases made in November and December 2020. If you’re not completely satisfied, you’ll have until 31st January 2021 to return the items for a full refund.

There are a couple of exemptions to this – we regret that we cannot accept returns on jewellery or face coverings for hygiene reasons, and as our custom prints are all made-to-order, we’re not able to offer returns unless they arrive damaged or faulty.

Do you cover return postage?

We don’t usually cover the cost of returning an item unless it is faulty or we have made a mistake.

I returned an item. Will there be delays in payment because of the lockdown?

The online shop and distribution centre are made up of very small but determined teams. Once we’re received your returned item, we aim to process all returns within 1-2 weeks (but the refund could take up to an additional 10 working days to show in your account).We don’t anticipate any extra delay to this process, but as we’re working under national lockdown restrictions, and deliveries are subject to last minute days, we appreciate your patience at this time.

If you have any concerns, please contact us at shop@tate.org.uk, and we’ll look into it for you as soon as we can.

You can find more information on Refunds & Returns here .

SHOPPING AT OUR GALLERIES

Will Tate Shops in galleries be open as usual?

Our galleries and their shops are temporarily closed in line with national lockdown restrictions. We’re looking forward to a time when we can welcome you back, and we’ll let you know when we are able to reopen.

To plan a future visit, you can find out more about our individual shops and retail spaces here.

I bought something in-store before lockdown – can I still return it?

Yes. We’ve extended our returns policy for the store closures, and when we reopen, we’ll be accepting returns of unused items bought before our stores had to close. Please retain the original packaging and bring in the item in new condition for an exchange or refund. The usual exceptions to this will apply – unfortunately we can’t accept returns on pierced earrings or face coverings, for hygiene safety reasons.

If an item you bought in store was found to be broken or faulty, please contact us at shop@tate.org.uk with details of the fault, and attach a photograph of the item describing the problem, so that we can arrange a refund for you straight away.

When will the galleries reopen?

We’ll update this page as soon as we have a reopening date for our galleries and shops.

When they’re open, do I need to book to visit the shops?

Everyone needs to book a timed ticket to gain entry into our galleries, and our shops are housed inside the galleries. This means that even if you only want to visit the shop, you’ll still need to book a timed ticket to gain entry to the site. The exception to this is Tate Edit at Tate Modern, which has its own entrance, separate from the gallery.

Once you’re inside the gallery, you don’t need a specific time or appointment to visit our shops.

We’ll be regulating entry into our shop spaces to ensure that we stay within a safe capacity, so at more popular times there might be a short wait.

Do I need to wear a face mask in the gallery shops?

Yes. As of 24th July 2020 government advice states that you must wear a face covering in retail spaces, and this includes all Tate Shops within our galleries.

Will the shops accept cash payments?

No, for the safety of our staff and visitors, we won’t be accepting cash in our shops at the moment. To reduce touch points we’ll be operating cashless payments, and we’re pleased to accept all major credit and debit card providers.

We regret that we can’t currently take Alipay payments, but we hope to soon.

Can I collect my online order in the galleries on my visit?

Sorry, we don’t currently offer a click and collect service but check back again soon, as we hope to offer this service in the future.

TICKETS

For up to date information on what to do with existing bookings or purchasing tickets during the gallery closures, check our booking and ticketing FAQs.

Th information below will help you with planning your visit to our galleries once they reopen.

I’m a Member or Tate Collective, do I still need to book?

Yes. To ensure we can manage the gallery capacities for the safety and comfort of everyone, we now require all visitors, including our Members, Tate Collectives, supporters and pass holders, to book a timed slot.

Once you’re signed in, you can also book your free entry to paid exhibitions. You can login or register your account here – this also gives you access to your Membership discount for the online shop.

When you visit, please also remember to bring your membership card, alongside your e-ticket.

How do e-tickets work?

When you book online you will receive a booking confirmation email, followed by a separate e-ticket email which contains a PDF of your e-tickets. The second email may arrive a few minutes later.

You’ll need to show the PDF e-ticket at the exhibition/event entrance on a phone or tablet, or a printed version, to be scanned. You can also add your e-ticket to the wallet on your Apple or Android device.

If you have bought Tate Collective tickets you’ll also need to show an ID at the exhibition/event entrance to prove your age.

I’ve booked tickets online and I haven’t received an email confirmation or e-tickets

Your booking may not have fully completed if you haven’t had a confirmation email for your order. Please always check your junk folder for email confirmations, just in case

Please contact us if you don’t find them in your junk mail and we can confirm if the booking went through.

I’ve just received my email confirmation and the tickets are not for the correct date, time, or exhibition

Please contact us as soon as possible with your booking reference number (you can find this on your email confirmation).

Can you re-send my e-tickets?

You can enter your email address on the retrieve tickets page. We will re-send them to you immediately.

I’ve just received my email confirmation and I’ve bought too many tickets

Please contact us as soon as possible with your booking reference number (found on the email confirmation) and the payment card you used. Please do not leave this until you visit us, because we may not be able rectify the issue at that point.

Can I exchange or have a refund for my tickets if I can no longer attend?

Tickets are non-refundable and non-exchangeable.

However, at our discretion we can exchange some exhibition tickets, providing we have availability and you are able to return the unwanted tickets to us before the date and time slot that they are valid for. We charge a £1 exchange fee per ticket. We’re not able to exchange tickets which are valid for past dates or time slots.

MEMBERSHIP

Read the latest information for Members, Gift Membership and changes during the Gallery closures on our full membership FAQs.

When will my membership pack arrive?

You should receive your membership pack, which includes your membership card, within two weeks of the start of your membership.

To start enjoying your benefits straight away, book a timed ticket online and show your digital card to gain access to the galleries and Members Rooms (this is sent to you by email on the day your membership starts), or visit the membership desk in any gallery and they can print your card for you.

You’ll also be able to use your shop discount by showing your digital membership card in-store, or signing in to your account when shopping online.

If you need your discount sooner, please contact the team for help.

How do I sign in to the online shop?

You can sign in using the email address you signed up for your membership with. This is the address where you receive our email updates about upcoming exhibitions.

If you haven’t shopped with us before, go to the Sign in page and enter your email address under ‘Already have an account?’. Click ‘I don’t know my password’ to reset your password and our system should recognise your email and start to apply the discount.

I've signed in but I'm not getting my discount on shop products

Your 10% discount will apply automatically when you sign in with the email address your membership is registered against.

If you aren’t seeing the discount, you may have an account set up with a different email address. Please contact us and we can look into it for you.

Be aware that your discount will only work on items that aren’t already discounted. Double check if there is a sale price or if the item is already part of a promotion. We always give you the better discount when you are signed in as a Member, so for example if a print has 20% off, you’ll receive this discount rather than the standard 10%.

Can I renew my membership online?

To renew online, sign in to your Membership account and click on the ‘Renew’ button in My Account. If your membership has expired within the last three months you can still renew online.

If you pay by Direct Debit, your membership will renew automatically unless you let us or your bank know you’d like to cancel your Direct Debit. We will always remind you at least a month in advance of payment being taken.

If you would like to renew a gift membership, please e-mail us at hello@tate.org.uk