Find answers to questions about shopping online, visiting our gallery shops, buying Tate Membership and tickets.
For more information on visiting Tate, please click here.
For details on how to contact us, please click here.
For more information on shopping with us in-store and online, please see our frequently asked questions below:
Are there any changes to online shop orders and delivery following Brexit?
Yes – we’ve had to temporarily suspend sales and deliveries to most countries in the European Union, but we are now able to offer delivery to:
- the Netherlands
- Republic of Ireland
We’re still working towards reinstating delivery to the rest of the EU. We hope to have these up and running again as soon as possible, and we’ll keep you informed of any changes.
You can find a list of which countries are EU members here.
There is more information about delivery on our Delivery Information and Refunds & Returns pages.
Should I expect delivery delays?
Our distribution centre colleagues are determined to get your orders to you as quickly as possible, and are doing everything they can to work within our predicted delivery times. Strike action on postal services can lead to delays, however.
As we are a very small team working under enhanced safety measures, there may be the potential for unavoidable delays and late deliveries. We’re really grateful for your patience and understanding at this time.
Our courier partners are also reporting increased volumes of work, but will keep us informed of any impact on deliveries, so that we can contact you and let you know as soon as possible.
Is international shipping impacted?
We’re still offering international shipping, and aim to deliver your order within 2-4 weeks. We are aware that ports, borders and couriers currently face additional challenges, and so it’s possible that some deliveries may be slowed by this.
If we’re made aware of any delay to your delivery, we’ll get in touch straightaway to let you know.
Do I need to register to shop with you?
Not at all. If you’d rather not register you can use our guest checkout option. You’ll be given a chance to register at the end.
You can also sign in with Facebook or Google Plus which can speed things up.
If you’re a member, corporate member, supporter or part of Tate Collective, you will need to sign in or register in order to receive your membership discount on shop products.
What payment methods do you accept?
We accept the following payment methods: Mastercard, Visa, American Express, PayPal, Apple Pay and Tate online gift certificates. In addition, memberships can be paid for via annual Direct Debit.
Unfortunately at the moment we can’t accept gift certificates online if they were bought in a Tate gallery.
How do online gift certificates work?
Online gift certificates can be used for any purchase on Tate Online Shop. You can check your gift certificate balance before you start shopping. At the moment we can’t accept online gift certificates in the galleries.
Add items to your basket as usual, and when you’re ready to pay there’s a box for you to enter the 16 digit code. Any leftover credit will remain on the gift certificate for one year from the date it was purchased.
How do I contact you?
You can find everything you need on our contact us page.
I have an account but I don’t know my password
Don’t worry, you can go to the sign in page and click ‘I don’t know my password’ to get a password reset link.
When will my order arrive?
Our online shop team is working hard to ensure that every order is fulfilled and shipped in a safe and secure way. However, due to the additional pressures our courier partners are currently facing, some orders may be subject to last minute delays. We will always endeavour to inform customers of any delay, as soon as possible.
Custom prints, custom print clothing, neon lights, coffee and wine are all dispatched separately from the rest of our shop products, so they’ll be delivered separately from the rest of your order. You can read more about delivery here .
We aim to deliver shop products, excluding neon lights and wine, within:
UK – 1-2 weeks
Europe – 2-4 weeks
Rest of world – 2-4 weeks
Neon lights are made in small batches, so they take a little longer – delivery should be within 4-6 weeks. Please be aware that custom prints are made to order, so on occasion they can take a little longer than 1-2 weeks. We’ll dispatch your order of these products as soon they are ready, separately from any other items.
Our collection of fine wines is also dispatched separately from any other items. We aim to deliver these within 2-4 weeks. These are available for UK delivery only.
Can I change my shipping address?
If you need to change your delivery details, please get in touch with us by emailing email@example.com with your order number and details as soon as you can. If your order isn’t already out for delivery, we’ll get the address changed to make sure your order still finds its way to you as planned.
Some of my items have arrived but not all of them. Is everything ok?
We’re sorry some of your items haven’t arrived yet. We always ship custom prints, custom print clothing, neon lights, rugs, wine, and coffee separately as these are made to order by one of our partners, or sent straight from our Roastery and cellar. However, if there are other missing items from your order, please contact us .
If you have an account with us you can sign in and see the shipping status of your order under MY ORDERS.
Can I return items and has your returns policy changed?
Yes, you can and we’ve extended our returns policy to 45 days to give you more time to consider. If you’re not completely satisfied, we’ will take back your order and give you a refund.
There are a couple of exemptions to this – we regret that we cannot accept returns on earrings or face coverings for hygiene reasons, and as our custom prints are all made-to-order, we’re not able to offer returns unless they arrive damaged or are faulty.
Do you cover return postage?
We don’t usually cover the cost of returning an item unless it is faulty or we have made a mistake.
I returned an item. Will there be delays in payment?
Our online shop and distribution centre are made up of very small but determined teams. Once we’re received your returned item, we aim to process all returns within 1-2 weeks (but the refund could take up to an additional 10 working days to show in your account).We don’t anticipate any extra delay to this process, but as we’re working under enhanced safety procedures, and deliveries are subject to last minute delays, we appreciate your patience at this time.
If you have any concerns, please contact us at firstname.lastname@example.org, and we’ll look into it for you as soon as we can.
You can find more information on Refunds & Returns here .