Our galleries and shops are now open, and we’re excited to welcome you back.
For more information on visiting Tate, please click here.
For details on how to contact us, please click here.
In line with the latest government guidelines, to ensure the safety and wellbeing of our visitors, staff, suppliers and their families, we’ve made some changes to how you can shop with us.
For online orders, we’re providing contactless delivery and have extended our returns policy.
In our galleries and shops, you’ll need to wear a face covering, and we’re observing social distancing measures. Rigorous cleaning routines are in place and all our staff have had training to support our new operating procedures. We will only accept card and contactless payment methods.
We have also been awarded ’we’re good to go’ status for our safety measures.
For more information on shopping with us in-store and online, please see our frequently asked questions below:
Are there any changes to online shop orders and delivery following Brexit?
Yes – we’ve had to temporarily suspend sales and deliveries to customers in European Union countries, including Ireland.
As soon as we’re able, we’ll get everything back up and running again.
Orders for delivery to Northern Ireland will still be fulfilled as usual, until 31 March 2021 when we will be given further guidance. We’ll keep you updated on any changes when we know more.
You can find a list of which countries are EU members here.
If you’re an EU resident and have made an order for a custom print between 1 and 8 January 2021, rest assured that it will still be on its way to you, though your order may be subject to import duty, customs charges and local taxes which are levied once a shipment reaches your country. Please note that as customs policies vary widely from country to country, we’d advise you to contact your local customs office for information, and email us at firstname.lastname@example.org if we can be of further assistance.
You can find more information about these changes on our Delivery Information
and Refunds & Returns
Should I expect delivery delays?
Our distribution centre colleagues are determined to get your orders to you as quickly as possible, and are doing everything they can to work within our predicted delivery times. Currently, we don’t anticipate delays.
However, as we are a very small team working under restrictions beyond our control, there is always the potential for unavoidable delays and late deliveries. We’re really grateful for your patience and understanding at this time.
Our courier partners are also reporting increased volumes of work, but will keep us informed of any impact on deliveries, so that we can contact you and let you know as soon as possible.
You can find out more on our Delivery Information page
Is international shipping impacted because of the coronavirus pandemic?
We’re still offering international shipping, and aim to deliver your order within 2-4 weeks. We are aware that ports, borders and couriers currently face additional challenges, and so it’s possible that some deliveries may be slowed by this.
If we’re made aware of any delay to your delivery, we’ll get in touch straightaway to let you know.
Do I need to register to shop with you?
Not at all. If you’d rather not register you can use our guest checkout option. You’ll be given a chance to register at the end.
You can also sign in with Facebook or Google Plus which can speed things up.
If you’re a member, corporate member, supporter or part of Tate Collective, you will need to sign in or register in order to receive your membership discount on shop products.
What payment methods do you accept?
We accept the following payment methods: Mastercard, Visa, American Express, PayPal and Tate online gift certificates. In addition memberships can be paid for via annual Direct Debit.
Unfortunately at the moment we can’t accept gift certificates online if they were bought in a Tate gallery.
How do online gift certificates work?
Online gift certificates can be used for any purchase on Tate Online Shop. You can check your gift certificate balance before you start shopping. At the moment we can’t accept online gift certificates in the galleries.
Add items to your basket as usual, and when you’re ready to pay there’s a box for you to enter the 16 digit code. Any leftover credit will remain on the gift certificate for one year from the date it was purchased.
How do I contact you?
You can find everything you need on our contact us page.
I have an account but I don’t know my password
Don’t worry, you can go to the sign in page and click ‘I don’t know my password’ to get a password reset link.
When will my order arrive?
Our online shop team is working hard to ensure that every order is fulfilled and shipped in a safe and secure way. However, due to social distancing measures, our updated operating procedures and the additional pressures our courier partners are currently facing, some orders may be subject to last minute delays. We will always endeavour to inform customers of any delay, as soon as possible.
Custom prints, custom print clothing, coffee and wine are all dispatched separately from the rest of our shop products, so they’ll be delivered separately from the rest of your order. You can read more about delivery here .
We aim to deliver shop products, excluding custom prints and wine, within:
UK – 1-2 weeks
Europe – 2-4 weeks
Rest of world – 2-4 weeks
Custom prints are made to order so they take a little longer. We aim to deliver custom prints within 2-4 weeks. We’ll dispatch your order as soon as it is ready, separately from any other items.
Our collection of fine wines is also dispatched separately from any other items. We aim to deliver these within 2-4 weeks. These are available for UK delivery only.
I have had to relocate. Can I change my shipping address?
If you need to change your delivery details, please get in touch with us by emailing email@example.com with your order number and details as soon as you can. If your order isn’t already out for delivery, we’ll get the address changed to make sure your order still finds its way to you as planned.
Some of my items have arrived but not all of them. Is everything ok?
We’re sorry some of your items haven’t arrived yet. We always ship custom prints, custom print clothing, wine and coffee separately as these are made to order by one of our partners, sent straight from our Roastery and cellar. However, if there are other missing items from your order, please contact us .
If you have an account with us you can sign in and see the shipping status of your order under MY ORDERS.
Can I return items and has your returns policy changed?
Yes, you can and we’ve extended our returns policy to 45 days to give you more time to consider. If you’re not completely satisfied, we’ will take back your order and give you a refund.
There are a couple of exemptions to this – we regret that we cannot accept returns on jewellery or face coverings for hygiene reasons, and as our custom prints are all made-to-order, we’re not able to offer returns unless they arrive damaged or faulty.
Do you cover return postage?
We don’t usually cover the cost of returning an item unless it is faulty or we have made a mistake.
I returned an item. Will there be delays in payment because of the pandemic?
The online shop and distribution centre are made up of very small but determined teams. Once we’re received your returned item, we aim to process all returns within 1-2 weeks (but the refund could take up to an additional 10 working days to show in your account).We don’t anticipate any extra delay to this process, but as we’re working under enhanced safety procedures, and deliveries are subject to last minute days, we appreciate your patience at this time.
If you have any concerns, please contact us at firstname.lastname@example.org, and we’ll look into it for you as soon as we can.
You can find more information on Refunds & Returns here .