Returns policy for shop products
If for any reason you’re not entirely happy with your order – whether you have changed your mind or decided you just don’t like it – we’ll happily offer you a refund or exchange within 45 days of purchase.
Under the Distance Selling Regulations, if you buy merchandise online or by phone, your consumer rights entitle you to a full refund if you request one in writing within 14 working days of receiving your items. This includes any delivery charge but does not include the cost of returning the item.
Unfortunately we cannot offer a refund on custom prints, pierced earrings or face coverings unless they are faulty or we have made a mistake. Custom prints are exempt as they are made to order and pierced earrings and face coverings are exempt for health & safety reasons.
If there’s a problem with your item (if we’ve made a mistake, or if your order arrives damaged) please try to let us know immediately by emailing firstname.lastname@example.org, and we’ll arrange a replacement or refund for you as soon as possible.
We’re now able to offer delivery and returns to the following EU countries:
Republic of Ireland
We’re still working towards reinstating delivery to the rest of the EU. We hope to have these up and running again as soon as possible, and we’ll keep you informed of any changes.