For you, our customers:
We’re providing contactless delivery and we’ve extended our returns policy to 45 days. Our distribution centre and our courier partners are working hard to make sure that your orders are delivered safely and on time, but working under national restrictions means that delays might be expected – as always, we’re grateful for your continued patience at this time.
If you have any queries, please e-mail firstname.lastname@example.org.
For our staff, couriers and their families:
We’re following all the government health and safety executive guidelines to support our staff. Following all the available health advice, we’re observing social distancing measures and continuing to clean our sites frequently and thoroughly. We’re offering support to all our colleagues and suppliers, and doing everything we can to accommodate those with children and care-giving responsibilities.
We’ve had to temporarily suspend all orders to EU countries until further notice. Unfortunately, this means that we are currently unable to send replacements for returns of existing orders from EU resident customers. Instead, if there is a problem with your order, we’ll issue a refund.
For more information, please email us at email@example.com.
Thank you for your patience and understanding during this time. We’re truly grateful for your ongoing support of Tate.
How to cancel your order
To cancel your order please contact our customer service team by email at firstname.lastname@example.org.
If you've ordered a custom print and need to cancel it, please contact us within 24 hours or we may have already started production. As custom prints are made to order, they are not refundable unless we have made an error.
Tickets & memberships
Tickets are non-refundable and non-exchangeable. However, providing we have availability, we may be able to exchange some exhibition tickets at our discretion, if you’re able to return the unwanted tickets to us before the date and time slot that they are valid for. A £1 exchange fee is charged per ticket. We are not able to exchange tickets which are valid for past dates or time slots.
Please contact email@example.com with ticket exchange queries, or regarding cancelling a Membership.
Please also see our FAQs regarding Tickets or Membership.