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How to cancel your order

Shop products

To cancel your order please contact our customer service team by email at shop.online@tate.org.uk or by phone on +44 (0)20 7887 8888 (Monday – Friday, 9.45–18.00).

If you've ordered a custom print and need to cancel it, please contact us within 24 hours or we may have already started production. As custom prints are made to order, they are not refundable unless we have made an error.

Tickets & memberships

Tickets are non-refundable and non-exchangeable. However, providing we have availability, we may be able to exchange some exhibition tickets at our discretion, if you are able to return the unwanted tickets to us before the date and time slot that they are valid for. A £1 exchange fee is charged per ticket. We are not able to exchange tickets which are valid for past dates or time slots.

Please call +44(0)20 7887 8888 (daily 9.45 – 18.00) with ticket exchange queries, or regarding cancelling a Membership.

Please also see our FAQs regarding Tickets or Membership.

Returns policy for shop products

If for any reason you are not entirely happy with your order – whether you have changed your mind or we have made a mistake – then please contact our customer service team as soon as possible.

Under the Distance Selling Regulations, if you buy merchandise online or by phone, your consumer rights entitle you to a full refund if you request one in writing within 14 working days of receiving your items. This includes any delivery charge but does not include the cost of returning the item. 

Unfortunately we cannot offer a refund on custom prints or pierced earrings unless they are faulty or we have made a mistake. Custom prints are exempt as they are made to order and pierced earrings are exempt for health & safety reasons.

If you would like to return your order, please try to let us know immediately and if it's within 30 days we will be happy to offer you a full refund, replacement or exchange.

Unfortunately, after 14 working days we cannot refund any delivery charges or cover the cost of returning the item.

How to return shop products

Please contact our customer service team by email at shop.online@tate.org.uk or by phone on +44 (0)20 7887 8888 (Monday – Friday, 9.45–18.00) to let them know if you need to return an item. You will find a slip on the bottom of the delivery note in your parcel. Please include it in the package when you send the items back to us so that we can process your return quickly.

Please return items to us unused and in pristine condition so they can be re-sold.

If you need a refund, we will issue this using the same payment details that were used to purchase the items. We aim to process all returns within 1-2 weeks but the refund could take up to an additional 10 working days to show in your account so please bear with us.