We hope you’re happy with your Tate Shop order, but in case you’ve changed your mind, or if there’s a problem with your item, here’s all the information you need to make a return.

How to cancel your order

Shop products

To cancel your order please contact our customer service team by email at shop@tate.org.uk.

If you've ordered a custom print and need to cancel it, please contact us within 24 hours or we may have already started production. As custom prints are made to order, they are not refundable unless we have made an error.

Tickets & memberships

Tickets are non-refundable and non-exchangeable. However, providing we have availability, we may be able to exchange some exhibition tickets at our discretion, if you’re able to return the unwanted tickets to us before the date and time slot that they are valid for. A £1 exchange fee is charged per ticket. We are not able to exchange tickets which are valid for past dates or time slots.

Please contact hello@tate.org.uk with ticket exchange queries, or regarding cancelling a Membership.

Please also see our FAQs regarding Tickets or Membership.

Returns policy for shop products

If for any reason you’re not entirely happy with your order – whether you have changed your mind or decided you just don’t like it – we’ll happily offer you a refund or exchange within 45 days of purchase.

Under the Distance Selling Regulations, if you buy merchandise online or by phone, your consumer rights entitle you to a full refund if you request one in writing within 14 working days of receiving your items. This includes any delivery charge but does not include the cost of returning the item. 

Unfortunately we cannot offer a refund on custom prints, pierced earrings or face coverings unless they are faulty or we have made a mistake. Custom prints are exempt as they are made to order and pierced earrings and face coverings are exempt for health & safety reasons.

If there’s a problem with your item (if we’ve made a mistake, or if your order arrives damaged) please try to let us know immediately by emailing shop@tate.org.uk, and we’ll arrange a replacement or refund for you as soon as possible.

We’re now able to offer delivery and returns to the following EU countries:

  • Austria
  • France
  • Germany
  • the Netherlands
  • Republic of Ireland
  • We’re still working towards reinstating delivery to the rest of the EU. We hope to have these up and running again as soon as possible, and we’ll keep you informed of any changes.

    How to return shop products

    If you’d like to return all or part of your order, you’ll find a slip on the bottom of the delivery note in your parcel. Please include this in the package, and send the items back to us at:

    Tate Shop Returns

    Unit 8, 240 Freshwater Road,

    Chadwell Heath,

    Dagenham,

    Essex RM8 1RX

    Once we’ve received the item with the return slip, we’ll process your refund, replacement or exchange as quickly as possible. Please make sure you return the item in pristine condition, in its original packaging.

    If you’re owed a refund, we’ll issue this using the same payment details that were used to purchase the items. We aim to process all returns within 1-2 weeks but the refund could take up to an additional 10 working days to show in your account, so please bear with us.