Returns policy for shop products
If for any reason you are not entirely happy with your order – whether you have changed your mind or we have made a mistake – then please contact our customer service team as soon as possible.
Under the Distance Selling Regulations, if you buy merchandise online or by phone, your consumer rights entitle you to a full refund if you request one in writing within 14 working days of receiving your items. This includes any delivery charge but does not include the cost of returning the item.
Unfortunately we cannot offer a refund on custom prints or pierced earrings unless they are faulty or we have made a mistake. Custom prints are exempt as they are made to order and pierced earrings are exempt for health & safety reasons.
If you would like to return your order, please try to let us know immediately and if it's within 30 days we will be happy to offer you a full refund, replacement or exchange.
Unfortunately, after 14 working days we cannot refund any delivery charges or cover the cost of returning the item.