The safety of our staff, visitors and community is our top priority and so in line with advice from Public Health England the galleries are closed until further notice, however we’re pleased to announce that the Tate online shop is open as usual.
For you, our customers:
We are working hard to resume normal service while maintaining the welfare of our team, couriers and our customers. As part of this, we are providing contactless delivery, so you can stay safe at home. While the current lock-down measures mean some of our orders may take slightly longer than usual to reach you, rest assured we are doing our best to deliver as quickly and as safely as possible. We are also extending our returns policy to 45 days during this time to relieve as much of the pressure as we possibly can.
For our staff, couriers and their families:
We are following all the government health and safety executive guidelines to support our staff, working hard to fulfill your orders. Our working hours have been adjusted to allow staff to avoid rush hour commutes and give more time to rest. Following all the health advice made available, we are observing social distancing measures continuing to clean our sites frequently and thoroughly. We are offering as much support to all our colleagues at Tate and partners, and doing everything we can to accommodate those with children and care-giving responsibilities.
During the gallery closure, please e-mail us on firstname.lastname@example.org We will do everything we can to accommodate your request, however processing these may take longer than usual as we are currently running a reduced team.
Thank you for your patience and understanding during this time. We are grateful for your ongoing support of Tate.
How to cancel your order
To cancel your order please contact our customer service team by email at email@example.com.
If you've ordered a custom print and need to cancel it, please contact us within 24 hours or we may have already started production. As custom prints are made to order, they are not refundable unless we have made an error.
Tickets & memberships
Tickets are non-refundable and non-exchangeable. However, providing we have availability, we may be able to exchange some exhibition tickets at our discretion, if you are able to return the unwanted tickets to us before the date and time slot that they are valid for. A £1 exchange fee is charged per ticket. We are not able to exchange tickets which are valid for past dates or time slots.
Please contact firstname.lastname@example.org with ticket exchange queries, or regarding cancelling a Membership.
Please also see our FAQs regarding Tickets or Membership.