In line with the latest government guidelines, to ensure your safety and wellbeing as well as our staff, suppliers and their families, and to make your Christmas shopping easier, we’ve made some changes.
For you, our customers:
We’re extending our returns policy over the festive shopping period. Purchases made in November and December can be returned for a full refund until the 31st of January 2021.
We’re continuing to providing contactless delivery. Some of our delivery timeframes have changed, but we’re working hard to make sure that your orders are delivered safely and on time. Make sure to check our last order dates for guaranteed Christmas delivery.
For our staff, couriers and their families:
We’re following all the government health and safety executive guidelines to support our staff, who are working hard to fulfil your orders. Working hours have been adjusted so that they can avoid rush hour commutes and give them more time to rest. Following all the available health advice, we’re observing social distancing measures and continuing to clean our sites frequently and thoroughly. We’re offering support to all our colleagues and suppliers, and doing everything we can to accommodate those with children and care-giving responsibilities.
If you have any queries, please e-mail email@example.com.
Thank you for your patience and understanding during this time. We’re truly grateful for your ongoing support of Tate.
How to cancel your order
To cancel your order please contact our customer service team by email at firstname.lastname@example.org.
If you've ordered a custom print and need to cancel it, please contact us within 24 hours or we may have already started production. As custom prints are made to order, they are not refundable unless we have made an error.
Tickets & memberships
Tickets are non-refundable and non-exchangeable. However, providing we have availability, we may be able to exchange some exhibition tickets at our discretion, if you’re able to return the unwanted tickets to us before the date and time slot that they are valid for. A £1 exchange fee is charged per ticket. We are not able to exchange tickets which are valid for past dates or time slots.
Please contact email@example.com with ticket exchange queries, or regarding cancelling a Membership.
Please also see our FAQs regarding Tickets or Membership.