Please note that custom prints, custom print clothing, coffee, wine, rugs, neon lights, Goldfinger + Tate furniture and some books and posters are dispatched separately to the rest of your order. This means that if you order these items alongside other shop products, they won’t all arrive together, and you’ll get several deliveries.
If the delivery time frame for each item has ended and you’re still waiting for something from your order, please Contact Us and we’ll investigate for you.
Custom prints
We aim to deliver custom prints within 1-2 weeks for UK delivery. International orders may take 2-4 weeks.
As each print is handmade to order they take a little longer to prepare. We’ll dispatch your order as soon as it is ready, separately from any other items.
Neon Lights
We aim to deliver our collection of neon lights within 4-6 weeks worldwide. They take a little longer than many other products as they are made in small batches and shipped separately. p>
Delivery costs
We currently offer free standard delivery on all UK orders over £60, excluding wines, rugs, and Goldfinger + Tate furniture items. Our other delivery costs are as follows:
Limited editions
Due to the nature of our Limited Edition artworks, our delivery costs include packaging materials to sufficiently protect the works and a fully insured, door-to-door courier service.
Rugs
Rugs are dispatched directly from the Christopher Farr workshop, so they will arrive separately from any other items ordered from Tate Shop.
For international shipping enquiries, please contact us at shop@tate.org.uk for quotes on delivery to selected countries.
Goldfinger + Tate furniture
Delivery for our Goldfinger + Tate Corner café and bar furniture is via a professional white-glove courier service at a cost of £150, who will assist you in all aspects of the delivery and installation of your new piece of furniture. Delivery is available for UK orders only.
As each item of furniture is made to order, delivery takes 12-14 weeks, and will arrive separately to any other items in your Tate Shop order.
You are responsible for making sure that the piece that you’ve ordered will fit into your property and the room you intend to use it in upon delivery, as unfortunately we are unable to refund orders unless faulty. If you would like help ensuring that your item will fit, an access check can be provided for an extra fee of £80, which will be deducted from the cost of your item should you decide to proceed with an order. An access inspector will attend your property and make sure that the measurements of your entrances, corridors, doorways and stairs are compatible with delivery and installation of your table, so you can order with confidence. Contact our customer services team at shop@tate.org.uk if you’d like us to arrange a visit.
Food & Wine
Our collection of food and wine is only available for delivery in the UK. We currently offer free delivery on wine orders over £100, using a specialist white glove service within the M25 area.
Wine: UK only – £20 per order
Please note that our wines can only be purchased by those aged 18 years and over. Customers will be asked to provide proof of age upon delivery.
Tickets
Your tickets will be sent to you via email as a PDF attachment. If you’ve not received your tickets please contact our customer service team by emailing ticketing@tate.org.uk.
Membership
You will be emailed an e-membership card to use immediately. If you’ve bought a gift membership we’ll email an e-membership card to the recipient on the day their membership is due to start.
We’ll send out the full membership pack within 14 days of purchase, or you can collect your pack when you next visit any of our galleries.
International Shipping
We ship to over 150 countries worldwide. Following the Brexit arrangement, we are temporarily unable to ship to all European Union countries, but we are now able to deliver to:
Please see our Duties, tax and service charges section below for more information on these deliveries.
We’re still working towards reinstating delivery to the rest of the EU. We hope to have these up and running again as soon as possible, and we’ll keep you informed of any changes.
Deliveries to non-EU countries within Europe may also be subject to unforeseen delays as they pass through EU countries. If you made an order more than 4 weeks ago and still haven’t received your delivery, please contact us and we’ll get in touch with our courier partners.
Thank you for your patience and understanding during this time. We’re truly grateful for your ongoing support of Tate.
Restrictions
Unfortunately, we’re not able to deliver to the following countries:
- Afghanistan
- Central African Republic
- Iran
- Liberia
- Mali
- North Korea
- Russia
- Somalia
- Sudan
- Syria
- Yemen
We also can’t deliver to PO box addresses. These are restrictions imposed by our couriers.
Duties, tax and service charges
If your delivery address is not within the United Kingdom, you may be subject to import duties, taxes and delivery service charges, which are levied once a shipment reaches your country. You will need to pay any additional charges for customs clearance.
As our Custom Prints, Custom Print Clothing and Coffee are all made to order, they will be shipped separately from other items. Some of our books and posters also come from different suppliers or directly from our gallery shop locations, so they may also be shipped separately. If your order includes a mixture of items from these ranges, you will receive separate customs clearance bills for each delivery. Don’t worry: the clearance charge is calculated per item, so you do not pay more than you would for the same items in a single delivery.
For example, if you ordered a book, a Chila Kumari Singh Burman hoodie, a Barbara Hepworth Winter Solstice custom print, and a bag of Manassés Sampaio Dias coffee, your order would arrive in 4 separate deliveries, and the customs clearance fees would be split into 4 separate charges. Please note that your country’s customs office may also apply a small administration fee to each delivery.
Please be aware that customs policies vary widely from country to country and we advise you to contact your local customs office for further information. Please be aware that cross-border shipments are subject to opening and inspection by custom authorities.