Free UK delivery on orders over £60

Delivery times

We aim to deliver shop products within:

UK – 1-2 weeks
Europe – 2-4 weeks
Rest of world – 2-4 weeks

Please note that custom prints, custom print clothing, coffee, wine, neon lights and some books and posters are dispatched separately to the rest of your order. This means that if you order these items alongside other shop products, they won’t all arrive together, and you’ll get several deliveries.

If the delivery time frame for each item has ended and you’re still waiting for something from your order, please Contact Us and we’ll investigate for you.

Custom prints

We aim to deliver custom prints within 2-4 weeks.

As each print is handmade to order they take a little longer to prepare. We’ll dispatch your order as soon as it is ready, separately from any other items.

Neon Lights

We aim to deliver our collection of neon lights within 4-6 weeks worldwide. They take a little longer than many other products as they are made in small batches and shipped separately.

Delivery costs

We currently offer free standard delivery on all UK orders over £60, excluding wines. Our other delivery costs are as follows:

UK – £3.60 per order
European Union – £15 per order
Rest of world (including non-EU European countries) – £28 per order

Limited editions

Due to the nature of our Limited Edition artworks, our delivery costs include packaging materials to sufficiently protect the works and a fully insured, door-to-door courier service.

USA – £80 per order
European Union – £120 per order
Rest of world (including non-EU European countries) – £150 per order


Food & Wine

Our collection of food and wine is only available for delivery in the UK. We currently offer free delivery on wine orders over £100, using a specialist white glove service within the M25 area.

Wine: UK only – £20 per order

Please note that our wines can only be purchased by those aged 18 years and over. Customers will be asked to provide proof of age upon delivery.

Tickets

Your tickets will be sent to you via email as a PDF attachment. If you’ve not received your tickets please contact our customer service team by emailing ticketing@tate.org.uk.

Membership

You will be emailed an e-membership card to use immediately. If you’ve bought a gift membership we’ll email an e-membership card to the recipient on the day their membership is due to start.

We’ll send out the full membership pack within 14 days of purchase, or you can collect your pack when you next visit any of our galleries.

International Shipping

We ship to over 150 countries worldwide. Following the Brexit arrangement, we are temporarily unable to ship to all European Union countries, but we are now able to deliver to:

  • Austria
  • France
  • Germany
  • the Netherlands
  • Republic of Ireland

    • Please see our Duties, tax and service charges section below for more information on these deliveries.

    We’re still working towards reinstating delivery to the rest of the EU. We hope to have these up and running again as soon as possible, and we’ll keep you informed of any changes.

    Deliveries to non-EU countries within Europe may also be subject to unforeseen delays as they pass through EU countries. If you made an order more than 4 weeks ago and still haven’t received your delivery, please contact us and we’ll get in touch with our courier partners.

    Thank you for your patience and understanding during this time. We’re truly grateful for your ongoing support of Tate.

     

    Restrictions

    Unfortunately, we’re not able to deliver to the following countries:

    • Afghanistan
    • Central African Republic
    • Iran
    • Liberia
    • Mali
    • North Korea
    • Russia
    • Somalia
    • Sudan
    • Syria
    • Yemen

    We also can’t deliver to PO box addresses. These are restrictions imposed by our couriers.

    Duties, tax and service charges

    If your delivery address is not within the United Kingdom, you may be subject to import duties, taxes and delivery service charges, which are levied once a shipment reaches your country. You will need to pay any additional charges for customs clearance.

    As our Custom Prints, Custom Print Clothing and Coffee are all made to order, they will be shipped separately from other items. Some of our books and posters also come from different suppliers or directly from our gallery shop locations, so they may also be shipped separately. If your order includes a mixture of items from these ranges, you will receive separate customs clearance bills for each delivery. Don’t worry: the clearance charge is calculated per item, so you do not pay more than you would for the same items in a single delivery.

    For example, if you ordered a book, a Chila Kumari Singh Burman hoodie, a Barbara Hepworth Winter Solstice custom print, and a bag of Manassés Sampaio Dias coffee, your order would arrive in 4 separate deliveries, and the customs clearance fees would be split into 4 separate charges. Please note that your country’s customs office may also apply a small administration fee to each delivery.

    Please be aware that customs policies vary widely from country to country and we advise you to contact your local customs office for further information. Please be aware that cross-border shipments are subject to opening and inspection by custom authorities.