Brexit Update:

We’ve had to temporarily pause all orders to EU countries until further notice. We hope to have these up and running again as soon as possible, and we’ll keep you informed of any changes.

Deliveries to non-EU countries within Europe may also be subject to unforeseen delays as they pass through EU countries. If you made an order more than 4 weeks ago and still haven’t received your delivery, please contact us and we’ll get in touch with our courier partners.

If you’re an EU resident and have made an order for a custom print before 8 January 2021, rest assured that it will still be on its way to you, though your order may be subject to import duty, customs charges and local taxes which are levied once a shipment reaches your country. Please note that as customs policies vary widely from country to country, we’d advise you to contact your local customs office for information, and email us at shop@tate.org.uk if we can be of further assistance.

Thank you for your patience and understanding during this time. We’re truly grateful for your ongoing support of Tate.

If you would like to get in touch with us, please see our Contact Us page for information.

 

Delivery times

Due to the pandemic, National lockdown restrictions in the UK and Brexit, we’re facing some additional challenges in getting your orders to you as quickly as possible.

Our small team of Tate colleagues at our distribution centre are working hard to minimise delays, but as couriers are also experiencing increased workloads and travel disruptions, we really appreciate your patience and understanding at this time.

We aim to deliver shop products within:

UK – 1-2 weeks
Europe – 2-4 weeks
Rest of world – 2-4 weeks

Please note that custom prints, custom print clothing, coffee and wine are dispatched separately to the rest of your order. This means that if you order these items alongside other shop products, they won’t all arrive together, and you’ll get several deliveries.

If the delivery time frame for each item has ended and you’re still waiting for something from your order, please Contact Us and we’ll investigate for you.

Custom prints

We aim to deliver custom prints within 2-4 weeks.

As each print is handmade to order they take a little longer to prepare. We’ll dispatch your order as soon as it is ready, separately from any other items.

Custom print clothing

As they’re printed to order in the Isle of Wight, our custom print clothing items are dispatched separately from other shop products.

Even though they won’t arrive in the same delivery as other items, our delivery times for custom print clothing are the same as for all other non-custom print items:

UK – 1-2 weeks
Europe – 2-4 weeks
Rest of world – 2-4 weeks

Delivery costs

We currently offer free standard delivery on UK orders over £50, including custom prints, custom print clothing and coffee. Please select UK standard delivery at the checkout. Please note that this offer is valid only online. Our other delivery costs are as follows.

UK – £3.60 per order
Europe – £15 per order
Rest of world – £28 per order

Framed and canvas custom prints

As these are bulky items we need to add an additional delivery charge per print.

UK – £7.50 per print
Europe – £20 per print
Rest of world – £50 per print

Limited editions

Due to the nature of our Limited Edition artworks, Tate offers rates for packaging materials to sufficiently protect the works and a fully insured, door-to-door courier service, for both UK and international shipping.

UK – £30 per order
USA – £80 per order
Europe – £120 per order
Rest of world – £150 per order
 
Please note that some 3D artworks require bespoke shipping quotes, including Phyllida Barlow's Catch, 2016 and Taryn Simon's Anthem, 2015.

Coffee

Coffee by Tate orders are dispatched directly from our Roastery at Tate Britain, so they’ll arrive separately to the rest of your order.

UK – £3.60 per order
Europe – £15 per order
Rest of world – £28 per order

Wine

Our collection of wines is only available for delivery in the UK. We currently offer free delivery on orders over £100, using a specialist white glove service within the M25 area.

UK only – £20 per order

Please note that our wines can only be purchased by those aged 18 years and over. Customers will be asked to provide proof of age upon delivery.

Tickets

Your tickets will be sent to you via email as a PDF attachment. If you’ve not received your tickets please contact our customer service team by emailing ticketing@tate.org.uk.

Membership

You will be emailed an e-membership card to use immediately. If you’ve bought a gift membership we’ll email an e-membership card to the recipient on the day their membership is due to start.

We’ll send out the full membership pack within 14 days of purchase, or you can collect your pack when you next visit any of our galleries.

Restrictions

Although we deliver internationally, sadly we’re not able to deliver to the following countries:

  • Afghanistan
  • Central African Republic
  • Iran
  • Liberia
  • Mali
  • North Korea
  • Russia
  • Somalia
  • Sudan
  • Syria
  • Yemen

We also can’t deliver to PO box addresses. These are restrictions imposed by our couriers.

*Due to Brexit, we’ve had to temporarily suspend orders to all countries in the European Union until further notice. Orders to Northern Ireland will continue as usual until 31 March 2021, when we’ll receive updated guidance on the situation.*

Duties, tax and service charges

If your delivery address is not within the United Kingdom, you may be subject to import duties, taxes and delivery service charges, which are levied once a shipment reaches your country. You will need to pay any additional charges for customs clearance. Please note that customs policies vary widely from country to country and we’d advise you to contact your local customs office for further information. Please be aware that cross-border shipments are subject to opening and inspection by custom authorities.