In line with the latest government guidelines, to ensure your safety and wellbeing as well as our staff, suppliers and their families, we’ve made some changes.
For you, our customers:
We’re providing contactless delivery and we’ve extended our returns policy to 45 days. Some of our delivery timeframes have also changed, but we’re working hard to make sure that your orders are delivered safely and on time.
For our staff, couriers and their families:
We’re following all the government health and safety executive guidelines to support our staff, who are working hard to fulfil your orders. Working hours have been adjusted so that they can avoid rush hour commutes and give them more time to rest. Following all the available health advice, we’re observing social distancing measures and continuing to clean our sites frequently and thoroughly. We’re offering support to all our colleagues and suppliers, and doing everything we can to accommodate those with children and care-giving responsibilities.
If you have any queries, please e-mail hello@tate.org.uk.
Thank you for your patience and understanding during this time. We’re truly grateful for your ongoing support of Tate.
Delivery times
We aim to deliver shop products within:
Custom prints
We aim to deliver custom prints within 2-4 weeks.
As each print is handmade to order they take a little longer to prepare. We’ll dispatch your order as soon as it is ready, separately from any other items.
Delivery costs
We currently offer free standard delivery on UK orders over £50, including custom prints. Please select UK standard delivery at the checkout. Please note that this offer is valid only online. Our other delivery costs are as follows.
Framed and canvas custom prints
As these are bulky items we need to add an additional delivery charge per print.
Limited editions
Due to the nature of our Limited Edition artworks, Tate offers rates for packaging materials to sufficiently protect the works and a fully insured, door-to-door courier service, for both UK and international shipping.
Wine
Our collection of wines is only available for delivery in the UK. We currently offer free delivery on orders over £100, using a specialist white glove service within the M25 area.
UK only – £20 per order
Please note that our wines can only be purchased by those aged 18 years and over. Customers will be asked to provide proof of age upon delivery.
Tickets
Your tickets will be sent to you via email as a PDF attachment. If you’ve not received your tickets please contact our customer service team on +44 (0)207 887 8888, or by emailing ticketing@tate.org.uk.
Membership
You will be emailed an e-membership card to use immediately. If you’ve bought a gift membership we’ll email an e-membership card to the recipient on the day their membership is due to start.
We’ll send out the full membership pack within 14 days of purchase, or you can collect your pack when you next visit any of our galleries.
Restrictions
We deliver anywhere in the world but unfortunately we can’t deliver to PO box addresses. These are restrictions imposed by our couriers.
Duties, tax and service charges
If your delivery address is not within the United Kingdom, you may be subject to import duties, taxes and delivery service charges, which are levied once a shipment reaches your country. You will need to pay any additional charges for customs clearance. Please note that customs policies vary widely from country to country and we’d advise you to contact your local customs office for further information. Please be aware that cross-border shipments are subject to opening and inspection by custom authorities.