Delivery & returns
Delivery times
We aim to deliver shop products within:
UK – 1-2 weeks
Europe – 2-4 weeks
Rest of world – 2-4 weeks
Delivery costs
We currently offer free standard delivery on UK orders over £50. Please note that this is offer is valid only online. Our other delivery costs are as follows.
For orders under £50:
UK – £3.60 per order
Europe – £12 per order
Rest of world – £28 per order
Limited editions
Due to the nature of our Limited Edition artworks, Tate offers rates for packaging materials to sufficiently protect the works and a fully insured, door-to-door courier service, for both UK and international shipping.
Unframed prints and small works:
UK – £30 each
Europe – £120 each
Rest of world – £150 each
Framed works and 3D objects:
UK – £50 each
Europe – £150 each
Rest of world – £180 each
Please note that some 3D artworks require bespoke shipping quotes, including Phyllida Barlow's Catch, 2016 and Taryn Simon's Anthem, 2015.
Wine
Our collection of wines is only available for delivery in the UK. We currently offer free delivery on orders over £100, using a specialist white glove service within the M25 area.
UK only – £20 per order
Please note that our wines can only be purchased by those aged 18 years and over. Customers will be asked to provide proof of age upon delivery.
Here’s more information on delivery.
Refunds & returns
Please contact our customer service team within 45 days if you need to return anything from your order. We will be happy to offer you a full refund, replacement or exchange on any items excluding custom prints and pierced earrings.
Unfortunately, after 14 working days we cannot refund any delivery charges or cover the cost of returning the item. You can contact our customer service team by email at: shop.online@tate.org.uk or by phone on +44 (0)20 7887 8888 (Monday – Friday, 9.45–18.00).
Here’s more information on refunds & returns.