Delivery & returns
We aim to deliver shop products within:
UK – 1-2 weeks
European Union – 2-4 weeks
Rest of world – 2-4 weeks
Neon lights will be delivered in 2-4 weeks, as they are made in small batches and shipped separately from other items.
We currently offer free standard delivery on UK orders over £60. Please note that this is offer is valid only online. Our other delivery costs are as follows.
For orders under £60:
UK – £3.60 per order
European Union – £15 per order
Rest of world (including non-EU European countries) – £28 per order
Due to the nature of our Limited Edition artworks, Tate offers rates for packaging materials to sufficiently protect the works and a fully insured, door-to-door courier service, for both UK and international shipping.
UK – FREE
USA – £80 each
European Union – £120 each
Rest of world (including non-EU European countries) – £150 each
Rugs are dispatched directly from the Christopher Farr workshop, so they will arrive separately from any other items ordered from Tate Shop.
UK – £50 per order
For international shipping enquiries, please contact us at email@example.com for quotes on delivery to selected countries.
Food & Wine
Our collection of food and wine is only available for delivery in the UK. We currently offer free delivery on wine orders over £100, using a specialist white glove service within the M25 area.
Wine: UK only – £20 per order
Please note that our wines can only be purchased by those aged 18 years and over. Customers will be asked to provide proof of age upon delivery.
Here’s more information on delivery.
Refunds & returns
Please contact our customer service team within 45 days if you need to return anything from your order. We will be happy to offer you a full refund, replacement or exchange on any items excluding custom prints, face coverings and pierced earrings.
Unfortunately, after 14 working days we cannot refund any delivery charges or cover the cost of returning the item. You can contact our customer service team by email at: firstname.lastname@example.org or by phone on +44 (0)20 7887 8888 (Monday – Friday, 9.45–18.00).
Here’s more information on refunds & returns.