Delivery & returns
We aim to deliver shop products within:
UK – 3-5 working days
Europe – 5-7 working days
Rest of world – 7-10 working days
During the festive season, UK and Europe orders can take up to 7 – 10 working days.
LAST ORDER DATES FOR PRE-CHRISTMAS DELIVERY:
UK: 12noon on 15th December 2019
Europe and Rest of World: 12noon on 8th December 2019
UK: Midnight on 19th December 2019
Europe: Midnight on Monday 16th December 2019
Rest of World: Midnight Friday 13th December 2019
We currently offer free standard delivery on UK orders over £50. Please note that this is offer is valid only online. Our other delivery costs are as follows.
For orders under £50:
UK – £3.60 per order
Europe – £12 per order
Rest of world – £28 per order
Due to the nature of our Limited Edition artworks, Tate offers rates for packaging materials to sufficiently protect the works and a fully insured, door-to-door courier service, for both UK and international shipping.
Unframed prints and small works:
UK – £30 each
Europe – £120 each
Rest of world – £150 each
Framed works and 3D objects:
UK – £50 each
Europe – £150 each
Rest of world – £180 each
Please note that some 3D artworks require bespoke shipping quotes, including Phyllida Barlow's Catch, 2016 and Taryn Simon's Anthem, 2015.
Here’s more information on delivery.
Refunds & returns
We’ve extended our refund policy for the festive period!
We are happy to exchange or refund goods bought between 1st November and 23rd December until 31st January 2020 with proof of purchase and in a saleable condition.
Some exclusions apply. For more details, please continue reading or check our Terms & Conditions page. This does not affect your statutory rights.
Please contact our customer service team within 30 days if you need to return anything from your order. We will be happy to offer you a full refund, replacement or exchange on any items excluding custom prints and pierced earrings.
Unfortunately, after 14 working days we cannot refund any delivery charges or cover the cost of returning the item. You can contact our customer service team by email at: firstname.lastname@example.org or by phone on +44 (0)20 7887 8888 (Monday – Friday, 9.45–18.00).
Here’s more information on refunds & returns.